Delivery & Returns
Delivery Information - Scott-Nichol.com
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Exchanges & Returns
We hope that you are completely happy with your new socks, however, if you aren't, there's no need to worry.
Exchanging or returning your order is quick and easy and you have 28 days to do this in.
RETURNS OVER THE FESTIVE PERIOD
Orders Made between 21 November and 31 December can be returned up until the end of January 2017.
All online customers have a statutory right to cancel their order at any time up to 14 working days after receipt of the goods.
Scott-Nichol give you 28 days to return your products. All goods returned must be in a new unused condition together with all tags and label intact and in a suitable condition to be resold.
Please note for hygiene reasons socks are not refundable IF WORN under any circumstances unless a fault is found. NB. If items are found to be faulty after they have been worn, please ensure they are washed before returning.
There is no need to call or email before you return the item.
Fill out the returns form included in your order.
All returns or exchanges must be packaged securely and sent back to the address on the returns label provided on your returns form. Please ensure you request a proof of postage from your local Post Office when you are sending the goods back to us. We are unable to accept returns in person at our registered office. Please note that credits can take up to 10 days to be processed after return of goods. Please contact us with your order number if you cannot find your returns form that was sent to you with your order.If you're returning your order from outside the UK, please use your local postal courier to return your order back to Scott-Nichol and retain a proof of postage.
Once your return has been received a quality control check will be completed and your refund will be issued.
If you require an exchange on a like for like product simply fill in Scott-Nichol's Exchange and Returns Form and tell us which item you are returning along with the details of the new item you would like.
Then send the form and your item(s) back to us in their original condition within 28 days. Once we have received the parcel we will send your new item to you.