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Delivery & Returns

Delivery Information - Scott-Nichol.com

 


Summary


STANDARD UK
£3.50 - All standard deliveries are dispatched via Royal Mail First Recorded at a cost of £3.50 and will be delivered between 1-3 working days. A signature is required upon delivery.

FREE UK STANDARD DELIVERY ON ORDERS OVER £100

UK

NEXT DAY UK
£6.95 - Your order will need to be received by Scott-Nichol by 12:00 Monday - Thursday and your order will be delivered the next working day by 17:00.

EU

EU
£9.50 - Your order will be delivered within 5 - 7 working days. A signature is required upon delivery.

FREE EU STANDARD DELIVERY ON ORDERS OVER £200

ROTW

REST OF THE WORLD (incl. USA)
£20.00 - Your order will be delivered between 7-10 working days and will require a signature upon delivery.


RETURNS: To return an unwanted item for a refund please return in saleable condition with the completed exchange and returns form within 28 days. Please be aware, personalised products such as monogrammed socks, fall outside our standard returns policy. Your statutory rights are not affected.

 


 

 ▶ UK Delivery

 ▶ EU Delivery

 ▶ Rest of the World Delivery (incl. USA)

 ▶ Delivery UPS Courier to USA

 

Exchanges & Returns

 

 Returns

 ▶ Exchanges

 


 

UK - DELIVERY INFORMATION

Orders placed before 12 noon will be dispatched on the same working day.  Orders placed from 12 noon on Friday – Sunday will be dispatched by Tuesday latest (if no bank holidays affect these dates).

Standard delivery normally takes 1-3 working days.

All delivery timescales are subject to delays caused by seasonal or busy periods, weather and other unforeseen circumstances, though we will do everything we can to get your order to you on time.

All standard deliveries within the UK are dispatched via Royal Mail First Class Signed For at a cost of £3.50 and will be delivered between 1-3 working days.  Next Day delivery in the UK will be sent to you at a cost of £6.95.

Your order will need to be received by Scott-Nichol by 12:00 noon, Monday - Thursday and your order will be delivered the next working day by 5pm.

Please be aware that this delivery method is for UK addresses only and requires a signature upon delivery.

All Scott-Nichol orders will be delivered in a discreet Scott-Nichol mailing bag and your Scott-Nichol socks will be beautifully wrapped and packaged to ensure the safe arrival of your new socks.

 


 

EU
EU - DELIVERY INFORMATION

Orders placed before 12 noon will be dispatched the same working day.

Your order will be dispatched by Royal Mail International Signed For and delivered within 5-7 working days within Europe.

Please note this form of delivery requires a signature on delivery.

 


 

ROTW
REST OF THE WORD (Inc USA) - DELIVERY INFORMATION

Orders placed before 12 noon will be dispatched the same working day.

Your order will be delivered within 7-10 working days.

Please note that any custom or duty charges that may apply to complete the delivery are the customer's responsibility.

 


 

EXCHANGES & RETURNS

We hope that you are completely happy with your new socks, however, if you aren't, there's no need to worry.

Exchanging or returning your order is quick and easy and you have 28 days to do this in.

 

RETURNS OVER THE FESTIVE PERIOD

Orders Made between 21 November and 31 December can be returned up until the end of January 2017.

 

RETURNS

All online customers have a statutory right to cancel their order at any time up to 14 working days after receipt of the goods.

Scott-Nichol give you 28 days to return your products. All goods returned must be in a new unused condition together with all tags and label intact and in a suitable condition to be resold.

Please note for hygiene reasons socks are not refundable IF WORN under any circumstances unless a fault is found. NB. If items are found to be faulty after they have been worn, please ensure they are washed before returning.

There is no need to call or email before you return the item.

Fill out the returns form included in your order.



All returns or exchanges must be packaged securely and sent back to the address on the returns label provided on your returns form. Please ensure you request a proof of postage from your local Post Office when you are sending the goods back to us. We are unable to accept returns in person at our registered office. Please note that credits can take up to 10 days to be processed after return of goods.  Please contact us with your order number if you cannot find your returns form that was sent to you with your order.

If you're returning your order from outside the UK, please use your local postal courier to return your order back to Scott-Nichol and retain a proof of postage.

Once your return has been received a quality control check will be completed and your refund will be issued.

 


 

EXCHANGES

If you require an exchange on a like for like product simply fill in Scott-Nichol's Exchange and Returns Form and tell us which item you are returning along with the details of the new item you would like.

Then send the form and your item(s) back to us in their original condition within 28 days. Once we have received the parcel we will send your new item to you.