Despite the challenges, the official Pantherella website is open for business
Thank you to all who continue to shop and support us at this time, it is much appreciated.
Committed to SafetyIn order to fulfil online orders, we’re following UK government guidelines. This will help to protect our team members, and includes strict hygiene routines, isolating team members so they aren’t working in the same area as anyone else, and ensuring there is more than a 2m distance at all times between team members.
DisruptionThe safety of our workers and customers is our main concern, so this means there will be reduction in the level of service being offered during this challenging period.
We will be providing customer support via email, but we won’t be able to provide any telephone support.
Please use the Online Contact Form to make sure we receive any queries you have, and we will get back to you as quickly as we can – but please bear with us.
DeliveryWe will not be able to guarantee next-day despatch of orders. Most orders will be despatched within 5 working days.
We are not aware of any current issues or restrictions with our couriers, but will update our information if that situation changes.
Returns - Refunds & ExchangesWe will extend our usual 28-day period for returns to 60 days for you to return unworn product in its original state (with the ticket in place, etc.). Your statutory rights are not affected.
Please use the Online Contact Form to inform us before you return anything, as there might be a delay in us receiving and processing returns at this time.
You can view our standard Delivery & Returns information for more details.